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Frequently Asked Questions

We know it can be difficult to understand the basics, as well as complexities of any new program or system. That's why we've assembled a list of the most frequently asked questions that we receive. Don't see the answer to your question below? Contact us today and one of our client care representatives will respond to your query within 24 hours.

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About the Regulations
Is medical marijuana legal in Canada?
Is buying medical marijuana online legal?
What is the ACMPR?
Is there a limit to how much marijuana I can possess at any point in time?

Can you help me get a prescription?
How much will it cost me for an appointment at a specialist medical marijuana clinic?

About the Product
Can I still buy Health Canada supply?
Can I choose product from multiple suppliers?
What strains do I have access to?
How do I find the right strain?
Do you sell edible marijuana products, oils, cannabis resins, or any other prepared derivative of marijuana?
Is the marijuana produced by licensed producers quality controlled?

Payment & Insurance
Will my health care insurance cover this?
What methods of payment do you accept for orders?
Do you offer any type of discount to qualified recipients of social assistance or government disability programs?
I am a tax exempt resident of Canada. How do I not get charged the sales tax on my order?

Shipping & Delivery
Do I physically have to go to my licensed producer to pick up my medication?
How will my order be delivered to me? What happens if I’m not home?
What if I don’t want my medication shipped directly to me? Can it be shipped to my doctor’s office instead?

Our Website
Why are there two different spellings of ‘marihuana’ on your website?
Am I obligated to review my purchase online if I purchase from THCO?

For Doctors

Does using the THCO system mean I have to fill out more paperwork?
How secure is your system? What happens to my patient records if your system is hacked?
I already have patients under the ACMPR system who are not using THCO. How can I add them to your system?
What steps do I need to take if Health Canada audits me?

For Licensed Producers

How and when do I get paid?
How do I provide my inventory list to you?
How much can I charge for my supply using your system?
How much does it cost me per month to sell using your platform?
How do I access patient prescriptions if I need them?
Can I sell some of my inventory to other suppliers at a different price than what I charge patients?